The Claims Guys are the UK’s leading claims handling company with a focus on financial mis-selling and financial irregularities. They deal with millions of pounds of claims, for hundreds of thousands of customers, across multiple financial institutions all whilst meeting FCA guidelines.
They needed a secure and efficient system to manage a complex communications process.
We created a fully automated production process to handle their complex communications. The Claims Guys upload data every hour and the printed packs are produced instantly.
The packs are completely personalised to each individual claim. This means there are thousands of variations, which makes it one of the most complex mailings ever to exist.
If that isn’t enough, every pack requested before 16.00 is sent out by 18.00 the same day.
With a volume of over 120,000 mailings each week, our investment in state of the art machinery ensures all the packs are 100% accurate and turned around in supersonic speed.
An incredibly complex process was made very simple, efficient and completely secure. We now send over 120,000 personalised packs each week and they are 100% accurate.